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Privacy Policy

The following policy statement explains how Poynter Injury Clinic protects the privacy of information transmitted over the Internet from visitors to our website ( ), or our branded pages on social media, or any of the other sites (collectively referred to as internet sites).


Poynter Injury Clinic takes the privacy of its website visitors and clinic attendees seriously and is committed to safeguarding user information in full compliance with law, as described in this privacy policy, which explains among other things: the personal information that Poynter Injury Clinic collects from clients and the protections employed by Poynter Injury Clinic in safeguarding such personal information.


Non-personal data

Poynter Injury Clinic collects some generic information automatically, solely to help Poynter Injury Clinic determine the success and usefulness of its internet sites. This generic information, which does not reveal the identity of the visitor, includes: the country of origin, time spent on the website, most and least popular pages, browser and operating system and the originating website of the visitor. This information aids Poynter Injury Clinic to improve its services by enhancing more popular areas of the website.


Personal data

Poynter Injury Clinic only obtains specific data about visitors to its’ internet sites when such data is supplied voluntarily, e.g. when visitors send contact enquiries or places a booking. Poynter Injury Clinic then uses the data for the purpose of fulfilling the visitors' requests. Poynter Injury Clinic only collects personal data that is adequate, relevant and not excessive given the purposes for which they are collected.


Poynter Injury Clinic may share data with trusted partners who provide professional services to help develop our sites and help us perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Poynter Injury Clinic.


Poynter Injury Clinic will not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.


Data protection

We seek to protect your Personal Data using appropriate technical and organisational measures. However, we cannot and do not guarantee or warrant that such techniques will prevent unauthorised access to Personal Data or other information about you that we collect and store. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of such information at any time.


Poynter Injury Clinic will not sell or reveal information obtained about its visitors to anyone outside of Poynter Injury Clinic unless: authorised by the visitor, it is legally required, or such disclosure is required to protect the safety of employees, visitors, customers, or property. Poynter Injury Clinic does not send junk (spam) email, although in some instances, when Poynter Injury Clinic wishes to contact customers via email, respond to messages, or transmit information requested by a visitor, Poynter Injury Clinic will use email.


Laws & Safety

Poynter Injury Clinic will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Poynter Injury Clinic; (b) protect and defend the rights or property of Poynter Injury Clinic; and, (c) act under exigent circumstances to protect the personal safety of users of Poynter Injury Clinic, or the public.



Cookie Information

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual and we will not collect personal information in this way.


We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:


  • To estimate our audience size and usage pattern.

  • To recognise you when you return to our site.


The two type of cookies used on this site are classified as "Strictly Necessary" and "Performance" cookies.


Strictly Necessary Cookies


We use "Strictly Necessary" cookies to:


  • Administrate website content

  • Make sure you connect to the right service on our website when we make any changes to the way the website works


Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to:


  • Gather information that could be used to advertise products or services to you

  • Remember your preferences or username beyond your current visit


There is one cookie that we use on this site that is defined as "strictly necessary" cookies:


Session cookie  

This has a randomly generated name (eg "2a8ff4c2f40bef232b830aa" ) and it is used to keep the session live so that an administrator can update the website. It doesn't store any confidential information and is destroyed as soon as the session ends (when you close the browser).



Performance Cookies


We use performance cookies to:


  • Provide statistics on how our website is used

  • Help us improve the website by measuring any errors that occur



In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.



You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Right of Access


Where permissible, you can request more information about the Personal Data we hold about you and you can request a copy of your Personal Data.

You have certain rights with respect to your Personal Data. For more information about these rights, or to submit a request with respect to these rights, you can email Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous, inaccurate or extremely impractical, if it jeopardises the rights of others or if it is not required by law, but in those circumstances we will still respond to notify you of such a decision. In some cases, we may need you to provide us with additional information, which may include Personal Data, as necessary to verify your identity and the nature of your request.

Right of Rectification

If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such Personal Data.


Right of Erasure

Where permissible, you can request that we erase some or all of your Personal Data from our systems by emailing

Right to Complain to a Supervisory Authority

You have the right to lodge a complaint about our practices with respect to your Personal Data with the supervisory authority of your country or EU Member State. Please visit for more information.


Our Personal Data Retention Policy

We retain your Personal Data for the period of time after you attend and a further 5 years after your last appointment, in case you wish to revisit us again in the future.


In some cases we retain Personal Data for longer, if doing so is necessary to pursue our legitimate business interests (but only if those interests are not overridden by your own interests, rights and freedoms), comply with our legal obligations, resolve disputes or collect fees owed, conduct audits, or if doing so is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we dispose of your Personal Data securely, but may retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.


As stated above, you can request us to erase some or all of your Personal Data from our systems, and you can delete your account with us at any time, by emailing

Change of Ownership or Control


If we are acquired by or merge with another company, go out of business or enter bankruptcy, or sell some or all of our assets, your Personal Data may be sold or transferred in connection with the transaction in question. If such events do take place, this Privacy Policy will continue to apply to your Personal Data.


Revision of privacy policy


Poynter Injury Clinic reserves the right to change this privacy policy at any time without notice and with immediate, retroactive effect on all User information previously collected. Each visitor agrees to review the website regularly for changes in the privacy policy and agrees to consent in advance to such changes. Poynter Injury Clinic wants its visitors and customers to feel that their privacy will be protected when the visitor submits an enquiry online.


Contact Information

Enquiries about this privacy policy, or comments or communications regarding it, including requests for deletion or correction of user information, may be directed by email to or write to Poynter Injury Clinic at Peak House, Works Road, Letchworth, Herts, SG6 1GB.

Cookie Policy


What are Cookies?


A cookie is a tiny file which is downloaded to your computer’s hard drive to improve your experience on our website. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use Cookies


Poynter Injury Clinic and, on our behalf, Google Analytics use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to our customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this site.


Disabling Cookies


The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can visit all pages of this site without cookies, however, cookies allow you to take full advantage of some of our useful features and we recommend that you leave them turned on.

If you are using a shared computer and you choose to leave cookies turned on, be sure to log yourself and your details off when you finish using a shared computer.


The Cookies we Use


We use cookies to gather information which allows us to identify your platform and record sales, so we may improve customer experience and identify issues on the site.

We also use cookies to ensure you are provided with correct and useful information during your visit to our site.

We offer e-commerce or payment facilities and cookies ensure you can add items to the basket and proceed through our checkout.

We collect data which allows us to improve our services based on purchases and site usage.

Third Party Cookies


In some instances, we use cookies provided by trusted third parties. This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (‘Google’). This helps us analyse how users use the site, so we can continue to produce relevant and engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media advertising (Facebook/Instagram) and follow buttons and/or plugins which allow you to connect with your social networks in various ways. For these to work, some social media sites will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


More Information


You can choose not to allow cookies in your browser settings, but to be able to purchase from our site you will need to ensure your cookies are enabled. More information on cookies, their use and how to accept or reject them can be found at

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